Category: Human Resources
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How Employee Experience Connects with Customer Experience
Positive employee experience begets customer experience. It’s the circle of life in business, in fact. The concept is simple to follow. Employees, who feel valued and whose wellness at work is a priority of their managers and executives, will have the motivation to produce and treat customers with respect and white-glove service. Any organization who…
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Navigating the Future of HR: Leveraging LLMs for Advanced Skills Management
In our journey through the evolving landscape of the skills-first economy, we have uncovered the pivotal role of skills in shaping the future of work. Our initial article, “Adapting to the Skills-First Economy: An Introduction,” laid the groundwork by emphasizing the significance of a skills-based organization (SBO) and the transformative power of skills taxonomies. We…
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Employee Disengagement – Loud Quitting Has Arrived
Gallup recently sounded the alarm on the employee engagement crisis. A survey revealed that nearly 60% of 120,000 of the world’s workers are quiet quitting or not engaging, and 18% are actively disengaged, which Gallup labeled as loud quitting. This is a surprise to the public, but Human Resources professionals saw this coming. In the State of HR survey,…
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ADP Survey Reveals What Employees Really Want from Work
Workers want higher pay, more flexibility, and support from employers, according to ADP’s People at Work 2023 survey. HR professionals can compare the results with their own responses in the most recent HR Exchange Network State of HR report. Specifically, more than 40% of employees said they are underpaid. The most satisfied employees were those with a hybrid schedule,…
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What Is a Total Rewards Package?
Total rewards packages refer to the compensation and benefits plans that companies offer. This phrase, however, extends beyond mere salary or wages and traditional benefits, like health insurance, to provide both recruits and employees with a rundown of what makes the employer special. Some in Human Resources might regard the total rewards package as the…
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Burnout: Biggest Threat to Employee Engagement
Add bookmark The biggest challenge to employee engagement is burnout, according to the more than 400 respondents to the HR Exchange Network State of HR survey. Burnout, with 23% of the vote, was the top concern for motivating employees. What Is Burnout? Burnout is a psychological syndrome emerging as a prolonged response to chronic interpersonal stressors…